Shipping
Shipping FAQ
When will my order be shipped?
Orders are typically processed and shipped within 1–3 business days after your purchase is confirmed.
How long does delivery take?
Estimated delivery times vary depending on your location:
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United States & Canada: 5–10 business days
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Europe: 5–10 business days
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United Kingdom: 5–10 business days
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Australia & New Zealand: 6–12 business days
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Rest of the World: 7–15 business days
Please note that delivery times may be longer during holidays, sales events, or periods of high demand.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment at any time.
Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. The minimum purchase amount (if applicable) will be displayed during checkout.
Can I change my shipping address?
If your order has not yet been processed, we'll do our best to update your shipping address. Please contact our support team as soon as possible.
My tracking hasn't updated. What should I do?
Tracking information may take 24–72 hours to appear after your order has been shipped. If your tracking hasn't updated after this period, please contact our support team.
My order is delayed. What should I do?
While most orders arrive within the estimated delivery window, occasional delays may occur due to customs processing, weather conditions, or carrier issues. If your order is significantly delayed, please contact us and we'll be happy to assist you.
Do you ship internationally?
Yes! We proudly ship to customers in many countries around the world.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties or import taxes depending on your country's regulations. These charges are the responsibility of the customer.
My package says "Delivered" but I haven't received it.
We recommend that you:
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Check around your property and mailbox.
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Ask your neighbors or building manager.
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Contact the shipping carrier directly.
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If you're still unable to locate your package, contact our customer support team and we'll help investigate.
Can I cancel my order?
Orders can only be canceled if they have not yet been processed or shipped. Please contact us as soon as possible after placing your order.
What if I receive a damaged or incorrect item?
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and photos of the item. Our team will work quickly to resolve the issue.
How can I contact customer support?
If you have any questions about your order or shipping, our support team is here to help. Simply reach out through our Contact Us page or email us, and we'll get back to you as soon as possible.
