FAQ
FAQ – Frequently Asked Questions
About Our Products
1. What is GoHeyShape?
GoHeyShape is a brand specializing in shapewear lingerie and sculpting garments designed to enhance every body shape while providing optimal comfort.
2. Who are your products designed for?
Our products are designed for all women, regardless of their body shape, size, or age.
3. Are your products comfortable?
Yes. Our fabrics are carefully selected to provide effective support while remaining comfortable to wear all day long.
4. Are the shapewear bodysuits visible under clothing?
No. Their seamless design allows for a discreet look under most outfits.
5. Can I wear a bodysuit all day?
Yes. Our styles are designed to be worn for several hours without compromising your comfort.
6. Do the products feel too tight?
No. They provide targeted compression designed to sculpt your silhouette while allowing freedom of movement.
7. Do the bodysuits ride up when walking?
Our designs are created to stay securely in place throughout the day.
8. Can I wear a bodysuit under a fitted dress?
Yes. This is actually one of their main uses.
9. Are the products suitable after pregnancy?
Yes. Many customers use them to regain better support after pregnancy. If you have any concerns, please consult a healthcare professional.
10. Are they suitable for plus sizes?
Yes. Our collection is designed to fit a wide range of body shapes.
Size & Fit
11. How do I choose my size?
Please refer to our size guide available on each product page.
12. What should I do if I am between two sizes?
We generally recommend choosing the larger size for optimal comfort.
13. Can I exchange my size?
Yes, depending on the conditions of our return policy.
14. Are the sizes accurate?
Yes. Our products follow our official size guide.
15. Does every product fit the same way?
Each product page includes specific recommendations whenever needed.
Shipping
16. Which countries do you ship to?
We ship to many countries worldwide.
17. How long does delivery take?
Delivery times vary depending on your destination and are displayed during checkout.
18. How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number.
19. Is shipping free?
Free shipping may be available above a certain order amount.
20. My package shows as delivered, but I have not received it.
Please contact our customer service team so we can open an investigation with the carrier.
21. Can I change my delivery address after placing an order?
Yes, as long as your order has not yet been shipped.
22. What should I do if my package is lost?
Our team will assist you in finding a solution as quickly as possible.
Orders
23. Can I modify my order?
Yes, as long as your order has not entered the preparation process.
24. Can I cancel my order?
Cancellation is only possible before your order has been shipped.
25. I did not receive my confirmation email.
Please check your spam folder and contact us if necessary.
26. Why is my order pending?
Some orders require verification before being shipped.
27. Can I use multiple discount codes?
Generally, only one promotional code can be used per order.
Payment
28. What payment methods do you accept?
We accept major credit and debit cards, as well as several secure payment solutions.
29. Is payment secure?
Yes. All transactions are protected through a secure encryption system.
30. Do you offer payment in installments?
Depending on your country, this option may be available at checkout.
Returns & Exchanges
31. Can I return a product?
Yes, in accordance with our return policy.
32. How long do I have to make a return?
The return period is specified in our return policy.
33. How can I make a return?
Contact our customer service team, who will provide you with the return instructions.
34. Are returns free?
This depends on your country of delivery and the applicable conditions.
35. When will I receive my refund?
Refunds are processed after the returned item has been received and approved.
36. Can I exchange an item?
Yes, subject to availability.
Care Instructions
37. How should I wash my shapewear bodysuit?
We recommend washing it in cold water or at 30°C using a laundry bag.
38. Can I use a tumble dryer?
No. We recommend air drying.
39. Can I iron my products?
No. Heat can damage the elastic fibers.
40. How can I extend the lifespan of my bodysuit?
Avoid tumble drying, bleach, and high temperatures.
Products
41. Do the bodysuits have a gusset opening?
Depending on the model, yes. This information is specified on the product page.
42. Are the straps adjustable?
Some models feature adjustable straps.
43. Do the products roll down at the waist?
They are designed to stay in place thanks to their ergonomic construction.
44. Can I wear a bra with the bodysuit?
Yes, depending on the level of support you want and the style selected.
45. Are the products breathable?
Yes. Our fabrics promote airflow for optimal comfort.
Customer Account
46. Do I need to create an account?
No, but creating an account makes it easier to track your orders.
47. How can I reset my password?
Use the “Forgot Password” link on the login page.
48. Where can I find my orders?
You can view them in your customer account if you created one.
Customer Service
49. How can I contact GoHeyShape?
Our team is available by email through our contact form.
50. How long does it take to receive a response?
We usually respond within 24 to 48 business hours.
Promotions
51. How do I use a promo code?
Enter your code at checkout before completing your order.
52. Can promotions be combined?
Unless otherwise stated, promotions cannot be combined.
Warranty
53. What should I do if I receive a defective product?
Contact us with photos of the product so we can find a solution as quickly as possible.
54. What should I do if I receive the wrong item?
Our team will arrange an exchange as soon as possible.
General Information
55. Are your products tested before being sold?
Yes. Each model is evaluated to ensure excellent quality, comfort, and support.
56. How often do you launch new collections?
We regularly expand our catalog with new styles and colors.
57. Can I give your products as a gift?
Yes. Our products make a great gift idea for any occasion.
58. How can I be informed about new arrivals?
Subscribe to our newsletter to receive early access to new products, exclusive offers, and helpful tips.
59. Can I trust GoHeyShape?
Our priority is to provide a secure shopping experience, high-quality products, and responsive customer service.
60. Where can I find advice to choose the right product?
Each product page includes detailed information, size recommendations, and usage tips to help you make the best choice.
